24 Hour Order Management

You work hard and invest heavily to entice customers to order products online or via telephone - encouraging them to order now with special pricing or promotions. If customers can't reach you right away or get lost purchasing online, the return on your direct response investment diminishes with each lost sale - eventually destroying your profitability. Improve your return on investment with AnswerConnect.

AnswerConnect partners with you to capitalize on sales opportunities

We help potential customers place orders or get more information that leads them to purchase. Here's how we do this:

• 24/7/365 live answer telephone support
• Free, online sales tools integrated into your existing site
• 24/7/365 email and web chat support
• Order placement & management via your web-enabled system
• General product support

Our sales focus and professionalism dramatically impact sales.

We hire experienced sales professionals and customer care associates who work with you to accomplish your goals - including increasing the quantity of sales and average order size. Our tone, demeanor, and helpful attitude make your customers feel comfortable and appreciated while we efficiently place new orders or check on existing ones. Dedicated staff is also an option for customers with substantial demand.

AnswerConnect's technology opens a world of possibilities for you.

Switchboard II, our comprehensive call management and support system:

• Routes calls to specified, trained associates
• Pushes extensive information about your company to these associates each time the phone rings
• Links and logs in to your internal, web-enabled order management system so we can place and check on orders.

Multi-channel communication open 24/7/365

Customers aren't restricted to the telephone any longer. That's one reason why we've expanded from telephone support to email and web chat support. Web chat support - in particular - has been proven to increase the number and size of online orders. And, it's simple and free to integrate web chat into your existing e-commerce site.

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